Simple pricing that scales with your practice
Whether you need unlimited video visits for your private practice or the ability to support multiple practice locations, specialties, and appointment types, Chiron has you covered.
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| Feature | Description | Independent | Enterprise |
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Unlimited live video visits |
See your patients over high quality live video. Video visits are reimbursable at the same rate as a comparable in-person service. |
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Scheduling |
Simple scheduling for non-integrated or stand-alone video visits |
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Automated appointment reminders |
Patients receive automated, branded email/SMS reminders for upcoming video visits |
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Practice branded web application and communications |
Brand the patient web app and email communications with your practice logo |
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EHR integration |
With any of our integration partners and other compatible systems. No integration? No problem! You can document the visit in any EHR just as you would for a normal in-person visit. |
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Patient mobile apps |
Allow your patients to connect from anywhere with our iOS and Android patient mobile apps. |
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Revenue Cycle Management
| Feature | Description | Independent | Enterprise |
|---|---|---|---|
Fee schedule customization |
Customize appointment types and self-pay rates. Collect the right amount and get paid for every visit! |
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Patient payment collection |
Collect patient co-pay or self pay rates - get paid for every visit regardless of payer coverage. |
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White-labeling
| Feature | Description | Independent | Enterprise |
|---|---|---|---|
Web application |
Upload your practice logo so your providers and patients are interacting with your familiar brand. |
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Patient mobile apps |
Turn the patient mobile experience into a high-quality, custom branded mobile app. Patients can find your app in the app store! |
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Marketing
| Feature | Description | Independent | Enterprise |
|---|---|---|---|
Patient marketing |
Target patients that are most likely to schedule video visits with email or SMS notifications, and allow them to request appointments when they need care. You don’t need to be a marketer - we’ll handle this for you. |
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Custom web page |
Add a custom branded telemedicine web-page to your main site to field patient appointment requests. No website? Use the telemedicine web-page as your main site! |
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Security
| Feature | Description | Independent | Enterprise |
|---|---|---|---|
Business Associate Agreement |
Required for HIPAA compliance. This agreement holds our team to the same privacy standards as employees of your practice. |
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Support
| Feature | Description | Independent | Enterprise |
|---|---|---|---|
Online Training and Help Center |
Our self guided training allows providers to learn the basics on their own time, at their own pace. For the self-sufficient telemedicine provider, on-demand access to best practices and help articles. |
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Live appointment support |
For patients and providers. Our fast and friendly technical experts are available via chat and email from 9am-5pm Central Time, Monday-Friday. Want to conduct visits outside of support hours? Our cloud based platform is available 24-7-365. |
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Professional services - custom onboarding and implementation support |
For more complex implementations, we’re here to assist. From recommending best practices for marketing telemedicine, to reimbursement considerations, our team of experts is available to help larger groups customize the implementation process to fit their needs. |
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Frequently Asked Questions
How much does it cost?
Independent plans are $150 per provider per month, providers may cancel at any time.
What is the onboarding process?
Once we receive your trial request and payment info is on file, you will receive an implementation worksheet. Upon completion, our team will finish configuring your account. At this time, providers in your group will receive emails providing access to our platform and online training modules.
How long does onboarding take?
Typically it takes about two weeks for an independent or small group practice to complete onboarding and go ‘live’. It can be completed in a few hours if you’re motivated, but two to three weeks is normal.
Are appointments reimbursable?
Yes. Video visits are often reimbursable at the exact same rate as a comparable in-person service.
Which payers cover video visits?
Commercial payers generally cover video visits, in many cases they are required to by state law. Traditional medicare restricts the location of the patient, so video visits are generally an uncovered service. We verify eligibility for every appointment, and in the case that video visits are determined to be an uncovered service, we’ll allow you to collect a self-pay rate from the patient.
Is there a fee for patient payment processing?
We do not charge an additional fee, however standard credit card processing fees of 2.9% plus $0.30 per transaction apply.
When is payment collected?
The patient is required to enter a credit card in order to enter the appointment. Upon completion of the appointment, the provider will indicate the appointment type, and charge the appropriate amount. Co-pay, deductible, self-pay rates will apply the same as an in-person visit.
What if I don’t want to charge patients through your system?
No problem, we can turn that feature off.
What is the best way to get help for live appointments?
In-app chat is by far the fastest and most efficient way to receive help for live appointments.
Is there a mobile app?
Patients have the option to use our iOS or Android mobile application to access their appointment. Providers may access appointments from any laptop or desktop via our web platform.
Is Chiron HIPAA compliant?
Yes. Privacy and security are our top priorities. All of our solutions are designed with HIPAA in mind. We will execute a BAA as part of the sign-up process.
