Shopping for a telehealth platform isn’t something that most people do every day. So if you are ready to add video visits to your practice, but unsure how to find the best telemedicine company, you are not alone.
To help, we’ve put together a quick list of some of the most important things to look for when choosing between telemedicine companies.
Secure, HIPAA Compliant Video Transmission
Your patient’s privacy and security should be top of mind when evaluating telehealth vendors. Consumer-grade solutions, like Skype and Facetime, are not designed to be secure enough for clinical purposes. Look for a solution that is purpose-built for remote patient visits. It should have all of the safeguards necessary to meet HIPAAs strict standards.
A Business Partner Agreement
Speaking of HIPAA … a business associate is an entity or a person that performs activities on behalf of a provider. Technology vendors that offer video conferencing services are considered Business Associates. Generally, HIPAA requires that the provider and business associate sign an agreement which ensures that both parties treat all protected information with the same precautions. Reputable telemedicine companies are happy to enter into such agreements.
Automated Eligibility Verification
One reason that practices add telemedicine services in the first place is to increase revenue. That’s great unless you find that you are doing video visits that aren’t going to get reimbursed. Avoid this problem by choosing a telemedicine platform that has integrated eligibility verification. Each time someone schedules a video visit in your EHR, verification of the patient’s eligibility for reimbursement happens immediately. Your staff doesn’t need to do double data entry.
If the system verifies eligibility, yet you don’t get reimbursed, that should be on the telehealth company, not you. Look for one that offers a reimbursement guarantee. If the payer doesn’t approve the claim, the telemedicine company will work with them to get the matter resolved. If the insurer still doesn’t pay, the vendor pays your claim.
When you choose a telemedicine solution, you are getting more than just features. You are also getting a relationship with a partner that can either be an asset to your practice or a drain. If you choose one that meets all of these criteria, you can have confidence that the move to telehealth will strengthen your practice.