Anytime you ask someone to try something new, especially when it is related to their health, they are going to have questions. When introducing telehealth to your practice, it is important to respond to your patient’s questions about the approach as thoughtfully as you would if they had questions about a procedure or a drug. We can’t anticipate every question your patients may have about telehealth, but we talk to providers every day and they’ve shared some of those that they hear most frequently and how you can answer them.
Will a visit via telehealth be as effective as an in-person one?
We believe that it is important to let you know that not every situation is right for telemedicine. Be assured that we will only schedule remote visits for the right kinds of cases. If during the visit, I feel that I can’t treat you adequately via video, an in-person visit will be arranged. Remote visits have proven to be equally as effective as in-person ones. In fact, telehealth actually improves outcomes by making it easier for people to comply with follow-up recommendations and aftercare.
Is my privacy protected?
Yes. We’ve carefully chosen a telehealth system that safeguards your personal information and meets the tough HIPAA regulations for data transmission and storage.
Can medications be prescribed during a telehealth visit?
While rules about prescribing medications during a remote visit vary by state, in most cases medications, with the exception of controlled substances, can be prescribed or adjusted. (You can share with your patients the regulations in your particular state.)
Where do I need to go for my telehealth visit?
Most people prefer to have their visit at home or in a private office, but you can be in any location that you feel affords sufficient privacy and isn’t too noisy.
What hardware and software do I need?
You will need an iPhone, iPad, or Android mobile device. For practices using the Chiron Health solution, patients will also need to download or app that includes in application support.
How much will it cost?
These appointments are typically covered by your regular health insurance. That means that you’ll be charged the same co-pay as an in-person visit. If you don’t have insurance, we can talk about a self-pay option.
How do I schedule a visit?
Just contact our office exactly like you would for an in-person visit and let us know you’d like to see your provider via video.
Once you start rolling out telemedicine to your patients, you’ll likely hear these questions and more. If there are others that you’d like help answering, just let us know. We’re happy to help.